User Support Portal

What happens when I use a Paper Work Diary or supplementary record?

Can I install other apps on iFace?

What do I do if the EWD stops working?

When and how are alerts delivered to the Driver and/or the TN360 and are these in real time?

When I add a Driver, TN360 won't allow because the licence is already in use

What do I do when an Enforcement Officer asks to see my EWD?

When do I have to confirm my events?

How security is the data?

How will a driver know that the EWD they are using is approved for AFM?

What happens if I confirm my records, then change my mind?

How is the EWD enforced?

Can a TN360 User speak audibly to the Driver in real time via the Camera?

How is rest counted?

How can I remove a Driver?

How can I change the Branch name?

What are the hierarchies of apply Configuration changes in TN360?

How does a driver use AFM rulesets?

How can I add a new Driver?

What is the difference between VPM (CAN Based) and VPM (Sensor Based)?

What if a Driver who was previously at the company returns

How can I get my vehicle TMA enrolled?

Is there any difference between an AFM driver on EWD and a BFM or Standard Hours driver?

What is the hierarchy of Tracking / Trip data?

How do I get a copy of my records?

Can the camera identify the Driver?

I am selling a Vehicle. What shall I do with the Navman unit?

Can I include Subcontractors in my fleet?

How do I log on?

What is the maximum amount of time data can be stored?

Are Alerts from the Camera fully Customisable?

Why does my Driver ID keeps logging off while I am Driving?

Where can I get training on TN360?

How can I move from IAP to TMA?

What do I do if I forget to enter a Rest Event at the end of Day?

What do the backlight and tones mean?

Is the iFace certified for use in Australia?

What do I do if a wire has been cut in the vehicle affecting Navman devices?

Can a Driver switch from Paper Work Diary to Electronic Work Diary?

Who gets access to my data?

How can I update the Maps on my Device?

How does the 3G Shutdown affect my Units?

Will the installation team install a sticker in the vehicle?

How can I install TN360 Applications on to my mobile?

Can a driver swap between AFM and BFM or Standard Hours?

Why is the Cel-Fi not performing as well as prior to 3G?

What is the key difference between EWD and ELB?

What do I do when a Driver leaves?

Why are we getting no speed breaches?

Can the data be and provided to authorities, if required?

Who is the Record Keeper?

How can I retrieve IQ footage from SD card?

What do I do if I am getting a new vehicle and I want tracking installed?

Why do you need my date of birth?

How can I view a video of an accident?

How to determine a 24-hour period for the purposes of counting time?

How can I setup Fleets in TN360?

Where is the data stored?