What To Expect Next
Below, you’ll find a step-by-step breakdown of the process we follow to get you up and running with your Teletrac Navman solution. Our goal is to ensure a smooth, hassle-free experience—from initial setup to full implementation—so you can start seeing the benefits as quickly as possible. Follow the timeline to see what to expect at each stage of your onboarding journey.
Haddtrack Assigned Delivery Manager
The Haddtrack assigned Delivery Manager will contact you to introduce themselves and go through the onboarding process.
This is your chance to let us know who in your team will be involved in the onboarding, to ask questions and start considering any preferences you may have in how your Navman solution is setup.
Setup Vehicles in TN360/Director
Each device is associated with a Vehicle so we will request vehicle details from you like Rego, Rego State, Make, Model, Year and VIN (Optional). We can share a spreadsheet template for large number of vehicles.
We will then load this information into TN360 for you. If you have many Locations, Fleets, Vehicle Types, etc, we can load this information for you so TN360/Director has a great starting point.
Installer Installs Equipment in Vehicles
Haddtrack have installers that can install your devices in NSW and South East Queensland. For further afield, Navman have a network on professional installers all over Australia that we can utilise. Haddtrack, or in some cases Navman, will contact you to arrange installs. We realise your fleet are busy so we will try and accommodate your requirements.
During Installation, the Installer will search for the Vehicle in the Installation App and associate the device(s) to the correct vehicle.
Verify devices are reporting correctly in TN360/Director
As the devices are installed, Haddtrack will verify that the vehicles are tracking correctly and apply any configuration preferences that may be required. We will also check cameras and any other devices that have been installed.
If you have a large number of devices being installed, then we will create a Tracking Sheet and share that that with you so you can follow the progress of your installs.
Create and distribute User/Driver Credentials
To be able to track vehicles and view cameras, you will need a TN360/Director User login. For each User, we will request information such as name, email, location and phone. We will then create the User Accounts in TN360 for you and distribute the login credentials.
If you have iFace or Driver IDs Keypads installed in your vehicles, then for each Driver we will request Driver Licence number and State. For a small number of Drivers, you can also us our New Driver Request Form. We will then load these Drivers into TN360 and distribute the Driver Credentials.
Driver Training (If Applicable)
If you have iFaces or Driver IDs Keypads installed in your vehicles, then Drivers can utilise the Haddtrack Driver Training Portal to learn how to login and use the many different applications available on the iFace.
TN360/Director User Training
Haddtrack will provide TN360/Director User training via video conference once most of your installations are complete and there is at least one weeks of tracking information in TN360 that we can use to view your own vehicles during the training.
Training includes Tracking, Events, Alerts, Reports, Settings, Mobile Apps, iFace, Cameras and other features such as Geofences, Vehicle Maintenance, FBT, FTC, Inspection, Forms, Messaging and Mass Management depending on the package and devices you have purchased.
Getting Support from Haddtrack
Haddtrack have an excellent Australian Support team of dedicated Navman professionals that you can contact via:
- Online – www.haddtrack.com.au/contact
- Email – support@haddtrack.com.au
- Phone – 1300 423 387
Send a Support Request
For support from our dedicated team, feel free to call us during office hours on the number below, or complete the enquiry form and we'll be back in touch as soon as possible.
