Haddtrack Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act).
The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner (OAIC).
1. What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples include: names, addresses, email addresses, phone and facsimile numbers. This information is obtained through correspondence, telephone, email, via our website, from cookies and from third parties. We don’t guarantee website links or third-party policies. We use cookies and tracking technologies to improve user experience and analyse website traffic. You can manage your cookie preferences via your browser settings.
We collect your Personal Information for the primary purpose of providing our services to you, and for providing information to our clients and marketing. We may also use your Personal Information for closely related secondary purposes, in circumstances where you would reasonably expect such use or disclosure. You can opt out using the “unsubscribe” link in our emails or by contacting us directly.
When we collect Personal Information, we will – where appropriate and possible – explain why we are collecting it and how we plan to use it.
2. Sensitive Information
Defined under the Privacy Act to include such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or professional body, criminal record or health information. Sensitive information will be used by us only:
- for the primary purpose for which it was obtained
- for a directly related secondary purpose
- with your consent; or where required or authorised by law.
3. Third Parties
Where reasonable and practicable, we will collect your Personal Information directly from you. However, in some circumstances we may receive information from third parties, and we will take reasonable steps to make you aware of such information being provided.
4. Disclosure of Personal Information
Your Personal Information may be disclosed:
- to third parties where you consent to the use or disclosure; and
- where required or authorised by law.
5. Overseas Disclosure
We may store or process personal information via third-party service providers located outside Australia, including cloud storage services. If we disclose your information overseas, we will take reasonable steps to ensure it is handled in accordance with Australian privacy laws.
6. Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, unauthorised access, modification or disclosure. When it is no longer needed, we will take reasonable steps to destroy or permanently de-identify it. We retain most Personal Information in client files for a minimum of 7 years to align with tax compliance requirements.
7. Access to your Personal Information
You may access the Personal Information we hold about you and request updates or corrections, subject to some exceptions. If you wish to access your information, please contact us in writing. Haddtrack Pty Ltd will not charge for your access request, but may charge an administrative fee for providing copies. To protect your information, we may require identification before releasing it.
8. Maintaining the Quality of your Personal Information
We endeavour to keep your Personal Information accurate, complete and up to date. If you find inaccuracies, please notify us as soon as practicable so we can correct our records.
9. Use of AI tools
As part of our service delivery, we may use tools and platforms that utilise artificial intelligence (AI) to assist with tasks such as data analysis, content creation, customer support and process automation. These tools may process the personal information we collect, and we take reasonable steps to ensure that any AI providers we engage comply with Australian privacy laws and have appropriate safeguards in place to protect your information.
10. Policy Updates
This Policy may change from time to time and is available on our website.
11. Privacy Policy Complaints and Enquiries
If you have a complaint about how we handle your personal information, please contact us using the details below. We will acknowledge your complaint within 7 days and aim to resolve it within 14 days. If you remain dissatisfied, you may escalate your complaint to the OAIC or call 1300 363 992.
Haddtrack Pty Ltd
Suite 2, 4 Bligh St, North Tamworth NSW 2340
support@haddtrack.com.au
1300 423 387
Last updated: 11th August 2025.
